Connection Issues (Bonding OLI to the App or Downloading Data)
If you're having trouble connecting or downloading data, follow these steps:
Ensure your mobile device's Bluetooth is turned on.
Verify that all permissions are enabled for the OLIVER app.
Check if your phone's location services are turned on.
Restart Bluetooth on your mobile device by turning it off and on again.
Turn the OLI device off and back on.
If none of the above works, restart your mobile device.
App Won't Open
If the OLIVER app is not opening, try the following:
Ensure all permissions are enabled for the OLIVER app.
Uninstall and reinstall the app.
If the issue persists, restart your mobile device.
Specific Problems (Incorrect Data or Serial Number)
If you're experiencing issues with wrongfully downloaded data or incorrect serial numbers:
Data Downloaded Incorrectly:
Make sure to follow the usage flow correctly. You can learn more about it here (link to the article).
If the problem persists, do not hesitate contacting one of our Support teammates.
Incorrect Serial Number:
Verify that you are attempting to connect to the correct OLI device.
If the device appears as "assigned to another player" or "Not found" please contact to our Support team.
For further assistance, please visit the following link
Support channels
-WhatsApp: 3518738359
-Mail: support@oliversports.ai