The OLI doesn't turn on
Is the OLI with enough battery?
The OLI is fully charged when the blue light turns off. This takes approximately an hour and a half. If after this time the device still does not turn on, please contact us at support@tryoliver.com.
The OLI doesn't delete data manually (pressing the button)
If after pressing the OLIVER button 3 times data deletion does not start, it is maybe a problem with the button. Please contact us at support@tryoliver.com.
There is a problem with the led indicator when charging the OLI
Try connecting the OLI's USB to another power source ( Laptop, or a mobile phone charger).
If the blue LED turns on but it starts to blink, check that the USB connector is correctly connected.
If the problem persists, contact us at support@tryoliver.com.
The OLI doesn't record data
Make sure the OLI light is blinking green while you are doing the session. If the problem persists, please contact us at support@tryoliver.com.